Course curriculum

    1. Why Work on Soft Skills?

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    1. Formal and Informal Greetings

    1. What is Small Talk, and Why Do I Need It?

    2. Small Talk Practice: Intonation Matters

    3. Bonus Video: American Intonation

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    4. Small Talk MP3 Downloads

    1. How To Introduce Yourself

    2. Introductions Practice and Planning Template

    1. Using Direct vs. Indirect Language: How and Why

    2. Using Direct vs. Indirect Language: Practice

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    3. Direct and Indirect Language

    4. Using Assertive Communication

    5. Giving Constructive Criticism

    1. Quick Fix No: How this Small Word Makes a Big Difference in How You Sound to American Listeners

    2. How to be Understood when Spelling Your Name or Email over the Phone

    3. Intonation: Saying "I don't know."

    4. Bonus Video: Business Idioms

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About this course

  • $4.99
  • 19 lessons
  • 0 hours of video content

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Improve your personal and professional communication in English.